UK - Free Returns & Exchange

We will happily, with proof of purchase offer a Full Refund or Exchange for all items received back within 30 Days of purchase. All sale items are strictly Refund or Exchange for all received back to us within 14 days of purchase. 

We offer a free returns service using Royal Mail 48 Tracked returns, you can create your return at https://www.royalmail.com/track-my-return/create/1251

 

Please note: Free returns are only available via the returns portal link above

How long should a return take?

Please allow up to 21 days for the full returns process to be completed. If you’re using our free returns service, please take note that the date the return arrives with us may not be the day it gets processed for a return/exchange. Please take this into account if you’re needing an exchange in a hurry. It may be easier to make a new order and send the other goods back for a refund.

If you do not have a printer

Free returns are only available if you use our returns portal and print your returns label. If you can’t print the label you will need to pay for the return and the charge will be dependent on the courier you use and the weight of the parcel, remember to ask for a receipt or proof of posting. 

If you are unable to print the label provided via the returns portal, then please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.   

If you are returning goods by your own method please send to

bibaloo Unit 4, Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, S36 9NN

We strongly recommend you get proof of postage, as we cannot accept responsibility for parcels lost in transit without the proof of posting. You can track your return using the reference on the returns label on the Royal Mail website.

Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box). 

All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.

This does not affect your statutory rights. All underwear is strictly non-returnable. 

 

Worldwide

We will happily, with proof of purchase, offer a Full Refund or Exchange for all items received back within 30 Days of receipt. All sale items are strictly Refund or Exchange for all received back to us within 14 days of receipt. 

We do not provide free returns/ exchanges outside of the UK.

If you wish to send an item(s) back, please send your return to bibaloo Unit 4, Bullhouse Mill, Lee Lane, Millhouse Green, Sheffield, S36 9NN, England.  Please simply write our address and your order number clearly on the outside of the parcel and insert a copy of your invoice in the parcel (this is very important to ensure we refund you!) and drop it off at the post office or with your choice of courier.  We recommend using a tracked or sign-for service as we are unable to accept responsibility for parcels lost in transit.

Goods must be returned in perfect, resalable condition, please ensure all items are returned with tags still attached including any labels and outer packaging of the product (eg. Box). 

All Free Gifts/ Promotions must also be returned if no longer applicable, non-receipt will result in a charge for the goods not returned.  All underwear is strictly non-returnable.