Buying online at Bibaloo gives you the flexibility to choose between a Saver (Standard) or Express delivery service at competitive rates.

UK Standard Delivery: Flat rate of £2.95 to the UK - FREE for orders above £100.00. Your order is shipped through Royal Mail and is fully tracked. Delivery is within 2-3 working days.

UK Next Working Day Delivery (1): £6.95 valid for orders placed Monday to Thursday before 1pm. Orders placed on Friday before 1pm are delivered on Monday, orders placed on Saturday and Sunday are delivered on Tuesday. Your order is shipped through Royal Mail or FEDEX and signature is required upon delivery. Please note that Next Day delivery to the UK islands cannot be guaranteed.

Standard International Delivery:

Europe  £8.95

US/Canada/Australia/NZ   £12.95

Rest of World  £14.95

Your order is most frequently shipped through Royal Mail in the UK and then through their local overseas partner, and requires a signature at delivery. In the very rare event of the parcel being delayed overseas, our customer team might not be able to trace your package since the international section of the transit is not tracked. Delivery is normally between 7 and 10 days.

Express International Delivery:  

Western Europe (2)  £18.95

Eastern Europe (3)  £18.95

US/Canada/Australia/NZ/Japan/Hong Kong/Singapore/Middle East   £29.95

Rest of World  £36.95

Your order is shipped through FEDEX International and is fully tracked. You will be sent an email confirmation once your order has been dispatched with tracking information. Delivery time is normally 2-3 working days in Europe and US/Canada, up to 4-5 working days for the rest of the world.

1.Valid for orders placed Monday to Thursday before 1pm. Orders placed on Friday before 1pm are delivered on Monday, orders placed on Saturday and Sunday are delivered on Tuesday.

2.Andorra, Austria, Belgium, Denmark, Faroe Islands, Finland, France, Germany, Greece, Greenland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Vatican City

3.Albania, Belarus, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Gibraltar, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldova, Montenegro, Norway, Poland, Romania, Russia, Serbia, Serbia and Montenegro, Slovak Republic, Slovenia, Switzerland, Turkey, Ukraine Qatar, UAE, Bahrein

Bibaloo makes every effort to deliver your order within the estimated timescales, however delays are occasionally inevitable. Bibaloo shall be under no liability for any delay or failure to deliver the products within the estimated timescales. If you have not received the Goods within 7 days (UK deliveries) or 15 days (deliveries outside the UK), please contact us.

Should for any reason the effective cost of dispatching your order exceed significantly the delivery fees charged to you, Bibaloo reserves the right to contact you to discuss the matter and on some very rare cases cancel your order.

Dispatch

Bibaloo normally dispatches your order within the same or next working day after placing the order. It might take longer during very busy periods such as Sale. Express deliveries are always packed and despatched in priority. If for any reason a delay of more than 3 working days is expected we will inform you. PLEASE NOTE: Our working days are Monday - Friday excluding bank holidays. Saturdays and Sundays are NOT classed as working days.

Tracking

Tracking number is available on your bibaloo account when shipped with Royal Mail. If your order is despatched using FEDEX International you will be sent an email confirmation once your order has been dispatched with tracking information.

Import Duty

It is important to note that customers living outside the European Union may incur local taxes and import duties, which may involve slight delays. The customer is solely responsible for the payment of any of these additional charges that may be imposed. These local fees are not included in the bibaloo invoice.

Packaging and gift wrapping

Every order will be sent using the manufacturer's packaging (usually clear plastic bags) in a waterproof delivery bag. However you have the opportunity to receive your order or send it to a different delivery address nicely and carefully wrapped with tissue paper in a beautiful pop-up gift box with magnetic closure, along with a special card. We will handwrite a message of your choice (up to 500 words). We will charge £5.00 for this service to cover our packaging and handling fee as well as the extra shipping charges involved.

You can also accompany your gift with one of our gift cards on our 'Gift Cards' page or directly in the basket and choose a message of your choice to be handwritten on it. This service is available for an extra cost of £2.00. Clothing products in your order will then be carefully wrapped in tissue paper.