Frequently Asked Questions

Questions about bibaloo boutique

Do you have a catalogue?

No, we do not print catalogues mainly because new products are added frequently during the year. You can see some of our latest products by visiting our ‘Latest News' page or by subscribing to our newsletter.

Do you have a shop?

We do not have a high street shop. We are exclusively an online boutique based in the UK and selling worldwide.

Can I order by telephone?

You will need to order online. We do not have access to your credit card details when you order online and your online payment is very secure. This process is more secure than passing details over the phone. Furthermore by ordering online we can keep you better informed of the status of your order by email, and you can save your personal details in our membership area for future orders.

How can I give you feedback?

Please give us any feedback you might have, both positive and negative, as it tells us what we are doing right and helps us fix anything that we are doing wrong or that could be improved. We want to listen to our customers and would be extremely grateful if you could help us in making your shopping experience even better. You can send us your feedback using our 'Give us a Feedback' Page.

What do I do if I have a complaint?

If you have a complaint, please contact us through our Contact Form. We will endeavour to deal with your complaint quickly and find the most appropriate solution.

How do I contact customer services?

If you have a question that remains unanswered you can contact customer services by using the Contact Form on our website. We will do our best to ensure a swift response. Please make sure you leave your phone number on the form if you want us to call you back.

Questions about products

Do you sell current season clothes?

Bibaloo sells high quality products from the current collections of our selected French designers.

I need more information about a product.

We try our best to include as much information and relevant pictures as possible about each product. However if you have any further questions, just contact us and we'll do our best to help you.

Do you stock products in other colours?

All the colours we offer for a product are shown on the product page.

Do you stock products in other sizes?

All of the available sizes are shown on the product page. If you cannot see the size you are looking for, we may be able to get it, so please use the contact us form and we'll do our best to source it for you.
Please also have a look at the sizing chart, since selecting a larger or smaller size might also be suitable.

Questions about payment

What cards do you accept?

We accept the following major credit and debit cards: Visa, Visa Debit, Visa Electron, MasterCard, Solo, Maestro. We do not apply additional charges for credit card payments.

What currency do you use?

We use UK Pound Sterling (GBP), however your payment card company will normally convert it for you to your local currency. The products prices can be displayed in € and USD by selecting your preferred currency in the top right corner. However this is an indicative value and you should contact your payment card company for exact information about their exchange rates. We are not held responsible for not favorable exchange rate or extra commission, that may be charged by your credit card company.

Can I pay by any other methods?

We accept PayPal payment and bank transfers (BACS). Where a bank transfer is sent from outside the UK, you need to make sure that the exact amount in GBP is transferred on our account and that all related transfer and currency conversion fees are paid at your end.

We do not accept the following payment methods
- Cash
- Cheque
- Postal order / international money order

Is it safe to order online?

Our website is very secure. No credit card information is kept on our website itself. No bibaloo staff ever gets to see your credit card details.
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of sensitive information such as your name, address, phone numbers and your payment card details. Any information you send to our website cannot be read by someone else who intercepts it. This technology includes the following features:
• Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
• Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.
• Data Integrity - this checks the data being transferred to ensure it has not been altered.
If SSL is enabled you will see a yellow padlock at the bottom of your browser.
Our Payment Service Provider (PSP) is SagePay. It provides the secure link between our website and our merchant bank to ensure that your card details are kept secure throughout the transaction process.

When will I be charged?

Your credit card will be charged when you place the order.

Questions about Delivery

How can I track my order?

We will send you an automatic email informing you that your order has been sent. You will then be able to track your order on the courier company website if you contact us to obtain the tracking number, which is only sent to you upon request.

When do you dispatch?

Bibaloo is committed to dispatching orders quickly and efficiently. Officially verified orders will be sent out within 7 days but in effect any orders placed will be mailed the next working day.

Can you ship to a PO Box?

We cannot send a parcel to a PO box address; you will need to provide a physical address for delivery.

I did not receive confirmation of my order

Please double check the e-mail address you gave us by logging onto ‘My Account'. If you are unable to log on or if you have logged on but have not received the confirmation e-mail please, contact us and we will take care of the situation.
Please also check the Junk folder of your mailbox since the confirmation e-mail may have been classified as spam.

Estimated Delivery time

Please go to the delivery page

Lost Parcels

Parcels will be considered as lost ONLY after they have been in transit for more than 28 days, but please notify us as soon as you are concerned that your shipment might be missing.

VAT

Children clothes are VAT exempt in the UK. However some accessories as well as nursery, bedding or towelling articles are subject to 17.5% VAT.
In addition the shipment charges may be subject to VAT, also calculated at 17.5%.
The total amount charged to you and indicated at checkout and on your order confirmation is inclusive of all VAT. A detailed VAT invoice can be supplied on request.
Orders to be shipped to addresses outside the UK are charged with the VAT rate applicable in the UK.

Custom clearance

Orders to be shipped to addresses outside the EU may be subject to local taxes, import duties or customs charges. You are responsible for paying any import duty that may be payable on the Goods when they reach their destination.

Miscellaneous

Returns and Exchanges

Please go to the Return Policy page

Privacy Policy

Please go to the Legal Terms page

Gift box

Every order will be nicely and carefully wrapped and sent in a waterproof delivery bag. However you have the opportunity to receive your order or send it to a different delivery address in a beautiful pop-up gift box with magnetic closure, along with a special card. We will handwrite a message of your choice (up to 500 words).
We will charge £5.00 for this service to cover our packaging and handling fee as well as the extra shipping charges involved.

Advantage code

The advantage code window appears during the first Checkout step called "Customise". Make sure you use it before the validity period has expired, otherwise you won't benefit your special offer or discount.