Questions about bibaloo boutique
Do you have a catalogue?
No, we do not print catalogues mainly because new products are added
frequently during the year. You can see some of our latest products
by visiting our ‘Latest News’ page or by subscribing to our newsletter.
Do
you have a shop?
We do not have a high street shop. We are exclusively an online boutique
based in the UK and selling worldwide.
Can I order by telephone?
You will need to order online. We do not have access to your credit card
details when you order online and your online payment is very
secure. This process is more secure than passing details over the phone.
Furthermore by ordering online we can keep you better informed
of the status of your order by email, and you can save your personal
details in our membership area for future orders.
How can I give you feedback?
Please give us any feedback you might have, both positive and negative,
as it tells us what we are doing right and helps us fix anything
that we are doing wrong or that could be improved. We want to listen
to our customers and would be extremely grateful if you could
help us in making your shopping experience even better. You can send
us your feedback using our ‘Give
us a Feedback’ Page.
What do I do if I have a complaint?
If you have a complaint, please contact us through our Contact
Form. We
will endeavour to deal with your complaint quickly and find the most
appropriate solution.
How do I contact customer services?
If you have a question that remains unanswered you can contact customer
services by using the Contact Form on our website.
We will do our best to ensure a swift response. Please make sure you
leave your phone number on the form if you want us to call you
back.
Questions about products
Do you sell exclusively current season clothes?
Bibaloo sells exclusively high quality products from the current collections
of our selected French designers.
We do not discount the articles we sell to preserve the reputation of
the brands we represent, although we try hard to offer the best value
for money for our customers. However we might offer discount during the
sales period (normally January and July).
What is the “You don’t
have my size” option?
When a product goes out of stock, it will be removed
from the website. However when we think we can get repeat stock relatively
quickly, we will show the product as “Sold Out”. By clicking on “You
don’t have
my size” and leaving your e-mail address, you will be notified if/when
the product or just the size you are looking for is available again.
If you haven’t been contacted within 6 weeks the product will not be
re-stocked.
I need more information about a product.
We try our best to include as much information and relevant pictures
as possible about each product. However if you have any further questions,
just contact us and we'll do our best to help you.
Do you stock products
in other colours?
All the colours we offer for a product are shown on the product page.
Do you
stock products in other sizes?
All of the available sizes are shown on the product page. If you cannot
see the size you are looking for, we may be able to get it, so
please use the ‘You don’t have my size’ option or contact
us directly and we'll do our best to source it for you.
Please also have a look at the sizing chart,
since selecting a larger or smaller size might also be suitable.
Questions about payment
What cards do you accept?
We accept the following major credit and debit cards: Visa, MasterCard,
Solo, Maestro, and American Express. We do not apply additional
charges for credit card payments.
What currency do you use?
We use UK Pound Sterling (GBP), however your payment card company will
normally convert it for you to your local currency. The products
prices can be displayed in € and USD by selecting your preferred currency
in the top right corner. However this is an indicative value and you
should contact your payment card company for exact information about their
exchange rates. We are not held responsible for not favorable exchange rate
or extra commission, that may be charged by your credit card company.
Can I
pay by any other methods?
We accept PayPal payment and bank transfers (BACS). Where a bank transfer
is sent from outside the UK, you need to make sure that the exact
amount in GBP is transferred on our account and that all related transfer
and currency conversion fees are paid at your end.
We do not accept the
following payment methods
- Cash
- Cheque
- Postal order / international money order
Is it safe to order online?
Our website is very secure. No credit card information is kept on our
website itself. No bibaloo staff ever gets to see your credit
card details.
We utilise industry-standard Secure Sockets Layer (SSL) technology to
allow for the encryption of sensitive information such as your name,
address, phone numbers and your payment card details. Any information
you send to our website cannot be read by someone else who intercepts
it. This technology includes the following features:
- Authentification – this assures your browser that your data
is being sent to the correct computer server, and that the server
is secure.
- Encryption – this encodes the data, so that it cannot
be read by anyone other than the secure server.
- Data Integrity – this
checks the data being transferred to ensure it has not been altered.
If SSL is enabled you will see a yellow padlock at the bottom of your browser.
Our Payment Service Provider (PSP) is Protx. It provides the secure link between
our website and our merchant bank to ensure that your card details are
kept secure throughout the transaction process.
When will I be charged?
Your credit card will be charged when you place the order.
Questions about Delivery
How can I track my order?
We will send you an automatic email informing you that your order has
been sent. You will then be able to track your order on the courier
company website.
When do you dispatch?
Bibaloo is committed to dispatching orders quickly and efficiently. Officially
verified orders will be sent out within 7 days but in effect
any orders placed will be mailed the next working day.
Can you ship to
a PO Box?
We cannot send a parcel to a PO box address; you will need to provide
a physical address for delivery.
I did not receive confirmation of my
order
Please double check the e-mail address you gave us by logging onto ‘My
Account’. If you are unable to log on or if you have logged on but have
not received the confirmation e-mail please, contact us and we will take
care of the situation.
Estimated Delivery time
Please go to the delivery page
Lost Parcels
Parcels will be considered as lost ONLY after they have been in transit
for more than 28 days, but please notify us as soon as you are concerned
that your shipment might be missing.
VAT
Children clothes are VAT exempt in the UK. However some accessories as
well as nursery, bedding or towelling articles are subject to
17.5% VAT.
In addition the shipment charges may be subject to VAT, also calculated
at 17.5%.
The total amount charged to you and indicated at checkout and on your
order confirmation is inclusive of all VAT. A detailed VAT invoice can
be supplied on request.
Orders to be shipped to addresses outside the UK are charged with the
VAT rate applicable in the UK.
Custom clearance
Orders to be shipped to addresses outside the EU may be subject to local
taxes, import duties or customs charges. You are responsible
for paying any import duty that may be payable on the Goods when they
reach their destination.
Miscellaneous
Returns and Exchanges
Please go to the Return Policy page
Privacy Policy
Please go to the Legal Terms page
Gift box
Every order will be nicely and carefully wrapped and sent in a special
delivery bag. However you have the opportunity to receive your
order or send it to a different delivery address in a beautiful
pop-up gift box with magnetic closure, along with a special card.
We will handwrite a message of your choice (up to 500 words).
We will charge £4.00 for this service to cover our packaging and handling
fee as well as the extra shipping charges involved.
Advantage code
The advantage code window appears during the first Checkout step called “Customise”.
Make sure you use it before the validity period has expired, otherwise
you won’t benefit your special offer or discount.
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