Frequently Asked Questions

Questions about bibaloo boutique

Do you have a catalogue?

No, we do not print catalogues mainly because new products are added frequently during the year. You can see some of our latest products by visiting our 'Latest Arrivals' page or by subscribing to our newsletter.

Do you have a shop?

We do not have a high street shop. We are exclusively an online boutique based in the UK and selling worldwide.

Can I order by telephone?

Yes. You can call our dedicated team of customer services representatives on 0131 461 3046 (or +44 131 461 3046 from abroad) to answer any queries you might have or place the order online on your behalf. However we do not necessarily encourage you to place your order by phone since our online payment is very secure and we prefer not to have access to your credit card details. This process is more secure than passing details over the phone. Furthermore by ordering online we can keep you better informed of the status of your order by email, and you can save your personal details in our membership area for future orders.

How can I give you feedback?

Please give us any feedback you might have, both positive and negative, as it tells us what we are doing right and helps us fix anything that we are doing wrong or that could be improved. We want to listen to our customers and would be extremely grateful if you could help us in making your shopping experience even better. You can send us your feedback using our Contact Form page or get in touch via our Facebook page.

What do I do if I have a complaint?

If you have a complaint, please contact us through our Contact Form. We will endeavour to deal with your complaint quickly and find the most appropriate solution.

How do I contact customer services?

If you have a question that remains unanswered you can contact our customer service team by phone on 0131 461 3046 (or +44 131 461 3046 from abroad) or by using the Contact Us Form on our website. We guarantee to respond to all enquiries within 1 working day. Please make sure you leave your phone number on the form if you want us to call you back.

Questions about products

Do you sell current season clothes?

Bibaloo sells high quality products from the current collections of our selected French or continental designers. We only stock 100% genuine designer brands.

I need more information about a product.

We try our best to include as much information and relevant pictures as possible about each product. However if you have any further questions, just contact us and we'll do our best to help you.

Do you stock products in other colours?

All the colours we offer for a product are shown on the product page.

Do you stock products in other sizes?

All of the available sizes are shown on the product page. If you cannot see the size you are looking for, we may be able to get it, so please use the Contact Us Form and we'll do our best to source it for you.
Please also have a look at the sizing chart, and be aware that continental sizes tend to be smaller than UK and US sizes. Therefore, a bigger size may be more suitable.

Can I contact you if I am unsure on a size for further measurements or need more information on your products?

Yes, our fashion advisors will be happy to help, drop them an email on our Contact Us Form…

Questions about payment

What cards do you accept?

We accept the following major credit and debit cards: Visa, Visa Debit, Visa Electron, MasterCard, Maestro. We do not accept American Express card. We do not apply additional charges for credit card payments.

What currency do you use?

We use UK Pound Sterling (GBP), however your payment card company will normally convert it for you to your local currency. The products prices can be displayed in £, €, US$, AUS$ and ¥ by selecting your preferred currency in the top right corner. However this is an indicative value only and you should contact your payment card company for exact information about their exchange rates. We are not held responsible for unfavourable exchange rate or extra commission, that may be charged by your credit card company.

Can I pay by any other methods?

Is it safe to order online?

When will I be charged?

Your credit card will be charged when you place the order.

Questions about Delivery

How can I track my order?

We will send you an automatic email informing you that your order has been sent. You will then be able to track your order on the courier company website if you login to your Bibaloo account to obtain the tracking number. If your items have been sent using Fedex (express delivery) then you will be sent a tracking number directly to the e-mail address you supplied when placing your order.

When do you dispatch?

Bibaloo is committed to dispatching orders quickly and efficiently. Officially verified orders will be sent out within 7 days but in effect any orders placed will be mailed the same or next working day.

Can you ship to a PO Box?

Yes, as long as you provide a working telephone number along with your detail. Some of the delivery services we use require a signature on delivery. If there is no one present to sign for these items then you will be notified of attempted delivery. You may then be required to collect the parcel from a local delivery office.

I did not receive confirmation of my order

Please double check the e-mail address you gave us by logging onto 'My Account'. If you are unable to log on or if you have logged on but have not received the confirmation e-mail please, contact us and we will take care of the situation.
Please also check the Junk folder of your mailbox since the confirmation e-mail may have been classified as spam.

Estimated Delivery time

Please go to the delivery page

Can I change my shipping address after my order has been dispatched?

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Lost Parcels

Parcels will be considered as lost ONLY after they have been in transit for more than 28 days, but please notify us as soon as you are concerned that your shipment might be missing.

VAT

Children clothes are VAT exempt in the UK. However some accessories as well as toys, nursery, bedding or towelling articles are subject to 20% VAT.
In addition the shipment charges may be subject to VAT, also calculated at 20%.
The total amount charged to you and indicated at checkout and on your order confirmation is inclusive of all VAT. A detailed VAT invoice can be supplied on request.
Orders to be shipped to addresses outside the UK are charged with the VAT rate applicable in the UK.

Custom clearance

Orders to be shipped to addresses outside the EU may be subject to local taxes, import duties or customs charges. You are responsible for paying any import duty that may be payable on the Goods when they reach their destination.

Miscellaneous

Returns and Exchanges

Please go to the Return Policy page

Privacy Policy

Please go to the Legal Terms page

Gift box, Gift card

Every order will be nicely and carefully wrapped in tissue paper and sent in a waterproof delivery bag. Please note that sale products may be sent directly in the manufacturer's packaging - usually clear plastic bags.
However you have the opportunity to receive your order or send it to a different delivery address in a beautiful pop-up gift box with magnetic closure, along with a special card. We will handwrite a message of your choice (up to 500 words).
We will charge £5.00 for this service to cover our packaging and handling fee as well as the extra shipping charges involved.
You can also accompany your gift with one of our gift cards on our Gift Ideas' page or directly in the basket and choose a message of your choice to be handwritten on it. This service is available for an extra cost of £2.00.

Advantage code

The advantage code window appears on your Shopping Bag page. Make sure you use it before the validity period has expired, otherwise you won't benefit your special offer or discount. Advantage codes cannot be cumulated and are usually not valid for purchase of sale products.